The same thing happened when my father was in the regular part of the VA hospital the last time. You would push the nurse call button and it took them forever to come and give him any pain meds. I know that their busy, but when someone is in extreme pain, they need to get the medication right away. Now when he was in the hospice, whenever the button was pushed, they were there fast. Especially in his final days, and he was having bladder spasms. But thankfully he was so sedated with pain meds, he didn't know what was going on.